Frequently asked questions

Answers to common questions about filters, swatches, reviews, updates, fonts, Powered by Shopify, languages and support.

Products and collections

Why don't filters show on my collection pages?

Nappa shows the filters you create in the free Shopify Search and Discovery app. Without the app, or without filters in it, the filter panel is empty. Install the app, add filters, and save. See Add Size, Color, Price, Brand and other filters.

If a filter is set up but doesn't show on one collection, check that the products of that collection have values for it. A filter only shows values that exist in the current products.

How do I add Size, Color, Price or Brand filters?

In the Search and Discovery app, open Filters, click Add filter and choose the source: a product option for Size and Color, Price, or Vendor for Brand. Steps: Filters.

Why don't color swatches show?

Swatches come from Shopify's native swatches, not from the option name. Check these points:

The product has a category in your Shopify admin.
The color option is linked to the category metafield, and each value has a color or an image.
On product cards, Show color swatches is on in Product cards, and the option has at least two values.

Steps: Swatches.

Why don't star ratings show?

Nappa reads ratings from Shopify's standard metafields reviews.rating and reviews.rating_count. Only a reviews app can fill them. Check that:

a reviews app is installed and writes these metafields;
the product has at least one published review;
Show product rating is on in the Title block, and Show star rating is on in Product cards.

Products without reviews show no stars. See Reviews.

Why is "Pairs well with" empty on my product pages or in the cart?

These products come from the complementary products you set in the Search and Discovery app. Without them, the block stays hidden. See Complementary products.

Why doesn't the low stock message show?

Nappa shows the quantity left only when it is real. The variant must have inventory tracked by Shopify and must stop selling at zero, and the quantity must be at or below the threshold you set. See Inventory.

Design and navigation

Why isn't my header transparent?

The header becomes transparent only when the first section of the page is a Hero with the Full-width image layout, a Slideshow, or a Rich text section with a color scheme other than the first one. Also check that Show over a hero placed first is on in the Header section. See Transparent header.

Give a top-level item of your main menu a third level, or add a Mega menu block to the Header section and enter the name of the menu item. See Mega menu.

How do I add a font?

Choose your fonts in Theme settings > Typography. The font picker lists the fonts of the Shopify font library and system fonts. Nappa doesn't offer a setting to upload your own font files. Adding one needs a code edit, which our support doesn't cover, and which you would need to copy to each new version of the theme.

Why don't I see the image move from the product card to the product page?

This transition needs a recent version of Chrome, Edge or Safari, and Animate between pages turned on in Animations. Visitors who turn on "reduce motion" in their device settings don't see it. In other browsers, the page opens normally.

Can the countdown restart for each visitor?

No. The Countdown section counts down to one real date and hides itself, or shows a message, once the date has passed. Timers that restart for each visitor are fake urgency: they break the Shopify Theme Store rules and consumer protection laws in many countries.

By design, the Pop-up section never opens on arrival. It waits for the delay, for the visitor to scroll half the page, or for the pointer to leave the page on desktop. After a visitor sees it, it stays hidden for the number of days set in Show again after. To test it again, open your store in a private browser window. See Pop-up.

How do I remove "Powered by Shopify" from the footer?

Nappa shows Shopify's own "Powered by Shopify" link, and Shopify lets you hide its text:

In your Shopify admin, go to Online Store > Themes.
Open the actions menu of your theme and click Edit default theme content.
Search for "powered".
Clear the Powered by Shopify field, or enter a single space, then save.

Shopify can change these labels. See Edit default theme content in Shopify Help. If the text still shows after these steps, contact us.

Updates and languages

How do I update Nappa without losing my changes?

Use the update notification in Online Store > Themes and click Add to draft themes. Shopify copies your settings, sections, blocks and templates to the new version as a draft, so you can check it before you publish. Code edits move only when they don't conflict with the update. See Update the theme.

How do I change the language of my store?

Add and publish the language in Settings > Languages. Nappa already translates its own texts into English, French, German, Italian and Spanish. Translate your own content with the Translate and Adapt app. To change one of the theme's texts, use Edit default theme content. See Languages and markets.

Why doesn't the free shipping bar show?

Check that Show free shipping bar is on and the Free shipping threshold is above 0. The bar is also hidden when the cart contains only items that don't need shipping, and for customers who shop in another currency. See Free shipping bar.

Support

How do I contact support?

Use the contact form. Tell us your store URL, what you expected and what happened, and attach screenshots. We reply within 2 business days. You can also write to timothy.alcaide+shopify@gmail.com.

What does support cover?

We help with bugs in the theme and with questions about its settings and features. We don't cover customization, code you or others changed, third-party apps, or help moving code edits to a new version. Details: Support policy.

Can you customize the theme for me?

No. Customization isn't part of theme support. For work beyond the settings, you can hire a developer, for example through the Shopify Partner Directory.